top of page

Privacy Policy

At Easy Move Solutions, we value your privacy. This Privacy Policy explains how we collect, use and protect your personal data when you interact with our website and services. We are committed to treating your data with transparency, confidentiality and respect.

1. Who is responsible for the processing of your data?

Identity: EMS – Easy Move Solutions

​

2. What personal data do we collect?

We may collect the following data when you visit our website, contact us or contract our services:

  • Name and surname

  • Email

  • Phone number

  • Nationality and country of residence

  • Information related to relocation (for example, housing needs, transportation, paperwork, etc.)

  • Payment details (where applicable)

  • Personal contact or lifestyle preferences, if relevant to the service

​

3. For what purpose do we use your data?

We use your personal data to:

  • Provide you with personalized advice and services

  • Manage requests for information or quotes

  • Process payments and issue invoices

  • Coordinate reservations, procedures or services with third parties

  • Send you informative and commercial communications, if you authorize us

  • Comply with legal and tax obligations

​

4. What is the legal basis for the treatment?

We process your data on the basis of:

  • Your explicit consent when filling out forms or accepting cookies

  • The execution of a contract or request for services

  • Compliance with legal obligations (such as billing or taxes)

  • Our legitimate interest in improving our services and customer support

​

5. How long do we keep your data?

We retain your data only for as long as necessary to fulfill the purpose for which it was collected. In general terms:

  • Contact and communication data: until you request its deletion

  • Customer data: during the business relationship and up to 5 years for tax obligations

  • Navigation data: according to the deadlines established by cookies

​

6. Do we share your data with third parties?

Yes, but only when necessary to provide the requested service. This may include:

  • Real estate agencies

  • Transportation, paperwork or insurance providers

  • Legal or tax professionals associated with EMS

  • Secure payment platforms

All our collaborators are subject to confidentiality agreements and compliance with the RGPD.

We never sell or transfer your data to third parties for advertising purposes.

​

7. What are your rights?

You can exercise the following rights at any time:

  • Access: Know what data of yours we are processing

  • Rectification: Correct incorrect or outdated data

  • Deletion: Request that we delete your data (right to be forgotten)

  • Opposition: Refuse certain treatments, such as commercial shipments

  • Limitation: Temporarily restrict treatment

  • Portability: Request your data in a structured format

To exercise these rights, send a request to: info@ems-es.com

​

8. Information security

At EMS we apply technical and organizational measures to protect your personal data, avoiding unauthorized access, alterations or loss of information.

​

9. Changes to this policy

This policy may be updated to reflect legal changes or improvements to our processes. The most current version will always be available on our website.

​

​

bottom of page